The Inner Health Privacy Policy

This page explains our practices for gathering, using, and disclosing information, including Personal Data, when you use our services as well as the choices that are available to you regarding such information.

You consent to the collection and use of information in line with this Privacy Policy by accessing or using the Services. You are not permitted to access or otherwise use the Services if you disagree with this Privacy Policy.

Definitions

Services

Services are the https://theinnerhealth.com website operated by The Inner Health and any online features and services we offer through the website.

Personal Data

Personal Data means data about a natural person who can be identified from the data (or from the data and other information in our possession).

Usage Data

Usage Data is automatically acquired information that is typically obtained through using the Services, from the infrastructure supporting the Services, or both (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

The Inner Health and any other third party we work with to administer, operate, host, configure, develop, maintain, and offer internal support for our Services may gather a variety of information for a variety of reasons in order to provide and enhance our Service to you.

Types of Data Collected

Personal Data

While using our Services, we may ask you to provide us with certain Personal Data.  The Personal Data that we collect during these interactions may vary based on what you choose to share with us, but it will generally include:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country
  • The financial information necessary to ensure payments can be processed by our payment processor(s), as further detailed below

Usage Data and Analytics

We may also collect information on how the Services are accessed and used. This Usage Data may include, but is not limited to, information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.  We use Google Analytics for Usage Data and analytics purposes, as detailed further below. 

Tracking Data

We and our third party service providers, including Facebook, may use cookies, web beacons, pixels, and similar tracking or storage technologies to track the activity on our Services and to collect information about your browsing activities over time and across different websites following your use of the Services and use that information to provide measurement services and send targeted advertisements.  If you would like to know more about how you can control how we collect information through the use of cookies or other technologies, including how to opt-out of the use of certain such cookies and other technologies, including the collection and use of information for ad targeting, please visit http://optout.aboutads.info/.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Services.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

The Inner Health uses the collected data for the following purposes:

  • To provide and maintain our Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide customer support or to otherwise respond to your inquiries, comments, feedback or questions
  • To personalize your experience
  • To maintain and improve the content and functionality of our Services
  • To develop new products and services
  • To monitor the usage of and how you interact with our Services
  • To detect, prevent and address technical issues
  • To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture and networks
  • To authenticate and authorize your use of the Services
  • To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or other third parties.

Marketing

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may generally opt out of receiving any, or all, of these communications from us by contacting us in the manner specified at the end of this Privacy Policy. You may opt out of receiving emails by following the instructions contained in the promotional emails we send you. When you sign up to receive text or SMS messages, we will send you information about marketing, promotional offers, and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages, and we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text or SMS messages at any time by texting “STOP” in response to such messages. For more information about text and SMS messages, see our Terms of Service. If you unsubscribe from the communications described in this section, you will no longer receive such marketing or promotional communications, but we will continue to contact you regarding management of your account, orders, other administrative matters, and to respond to your requests.

 

Retention of Data

The Inner Health will retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy, including to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), comply with our internal business practices and standards, resolve disputes, and enforce our legal agreements and policies.

The Inner Health will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or if we are legally obligated to retain this data for longer periods.

Updating Your Information

Please log in to your account or contact us as specified below if you need to change or correct your Personal Data.

Transfer of Data

We are headquartered in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process and store it there. We will process and store your Personal Data on servers or databases, and use third-party providers that process Personal Data in the United States. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Please note that the laws in the United States may not be as protective as those in your location.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Disclosure of Data

Service Providers

We may share your Personal Data where we employ third party companies and individuals to facilitate our Services, provide the Service on our behalf, perform Service-related functions or assist us in analyzing how our Services are used ("Service Providers").  Our Service Providers may include providers of hosting services, cloud services and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and web analytics services.  Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us.

Specific Service Providers

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We use Google Analytics to track and monitor the use of our Services. This data may be shared with other Google services; in particular, Google may use the collected data to contextualize and personalize the ads of its own advertising network. You may be able to opt-out of having made your activity on the Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google or how they may use your data as related to the Services, please visit https://policies.google.com/privacy?hl=en and https://policies.google.com/technologies/partner-sites.

Klaviyo

Klaviyo is a service we use for delivery of email updates and newsletters.  For more information on the privacy practices of Klaviyo, please visit the Klaviyo Privacy Terms web page: https://www.klaviyo.com/privacy/policy.

Shopify

We provide paid products within our Services. In that case, we use the third party service provider for payment processing (e.g. payment processors) made available to us by Shopify.  Payment card details are provided directly to our third party payment processors, whose use of your Personal Data is governed by their terms of service and privacy policies.  Shopify’s privacy policy can be viewed at https://www.shopify.com/legal/privacy/app-users.

Business Transaction

If The Inner Health is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, insolvency, receivership, assignment for the benefit of our creditors, sale or other disposition of all or part of our business and/or assets, or transition of service to another provider, your Personal Data may be shared in the diligence process with counterparties and others assisting with the transaction and/or transferred to a successor or affiliate as part of that transaction.

Disclosure for Law Enforcement

Under certain circumstances, The Inner Health may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Necessary Disclosure

The Inner Health may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of The Inner Health
  • To prevent or investigate possible wrongdoing in connection with the Services
  • To protect the personal safety of users of the Services or the public
  • To protect against legal liability
  • To enforce or apply our Terms of Service and other agreements

Affiliates

We may share Personal Data with our affiliates, meaning an entity that controls, is controlled by, or is under common control with The Inner Health. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail.  While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.  In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or on third party websites.

Our Policy on "Do Not Track" Signals under the California Online Privacy Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com. 

Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of third party sites you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13 and are not intended or designed to attract anyone under the age of 13.

We do not knowingly collect Personal Data from anyone under the age of 18. By accessing or using the Services, you affirm that you are at least 18 years of age, or are the age of majority in your state or province of residence (if older than 18 years of age). 

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will endeavor to remove that information from our servers.

Choices with Your Personal Data and Opting Out 

In certain circumstances providing Personal Data is optional. However, this information is essential for the provision and quality of some of the services that we offer to you, so we cannot provide you with certain services or access to certain features if you choose to withhold requested information.   

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by the applicable law.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.  Your use of the Services following our publication of any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms. 

Your Consent

By using our Services, you consent to the collection and use of information by us as specified above. 

Contact Us

If you have any questions about this Privacy Policy, or would like to access your Personal Data or opt out of certain sharing, please contact us:

  • By email: info@theinnerhealth.com